The problem
The steering gear mounting plate can crack around the welds.
The risk
The steering gear mounting plate can break resulting in loss of steering control increasing the risk of a vehicle accident.
The fix
Owners will inspect the entire steering gear mounting plate for cracks and/or hairline fractures. If any cracks or fractures are found, owners will remove the steering gear mounting plate and return it to neoplan for a free replacement.
Contacts
Vehicle description: transit buses. Owner notification: owner notification has already begun. Note: owners who do not receive the free replacement within a reasonable time should contact neoplan at 1-719-336-3258. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Neoplan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 96V138000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.