The problem
These buses are equipped with compressed natural gas fuel tanks supplied by edo canada. The fuel cylinder straps expand when tanks are pressurized causing brackets to break the mounting hardware.
The risk
This condition can cause the cylinder to fall increasing the risk of explosion or fire.
The fix
A new strap with elastomeric springs that will allow the strap to expand with the tank has been designed and will be installed on these buses.
Contacts
Owner notification: owner notification has been started. Only los angeles and massport transit systems are involved. Note: owners who do not receive the newly designed straps within a reasonable time free of charge should contact edo canada at .................. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Neoplan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 96V182000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.