The problem
The type 4 compressed natural gas (cng) fuel tank supplied by edo canada can rupture during fueling.
The risk
Rupture of a cng fuel tank can cause cng leakage increasing the risk of a fire or explosion.
The fix
Each tank is being visually inspected, assisted by dye penetrant and resonance tested. A detection shield is placed under each pair of tanks, under the bus, to provide ease of inspection for any damage. Any damaged tank will be replaced.
Contacts
Owner notification: owner notification has already begun. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact neoplan at 1-719-336-3256. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Neoplan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 96V183000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.