The problem
The u-joint bearing strap bolts were not properly tightened during assembly.
The risk
Insufficient torque can lead to a broken strap. If the strap breaks, the driveshaft would wobble, possibly resulting in separation. Such wobbling or separation would result in damage to other components of the vehicle and any loose fragment could fall to the roadway presenting a hazard to following vehicles.
The fix
Dealers will install a new u-joint bearing strap bolts.
Contacts
Owner notification began february 21, 1997. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mack at 1-610-709-3011. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 96V255000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.