The problem
Equipment description: electronic control modules installed on a mack refuse truck. The electronic control module (ecm) in these engines contain a manufacturing defect which results in intermittent electrical contact and causes incorrect electronic signals to be sent to the engine throttle control.
The risk
This condition can create the potential for sudden acceleration or deceleration of the engine increasing the risk of a crash.
The fix
Due to the potential serious consequences, the truck that has this ecm installed has been removed from service.
Contacts
Owner notification: owner notification began may 27, 1997. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mesa environmental at 1-817-924-2353. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97E015000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.