The problem
The nut that secures the vehicle's main power supply can loosen causing loss of contact.
The risk
This condition can result in a loss of vehicle power increasing the risk of a vehicle crash.
The fix
Thomas built will ship repair parts and a detailed repair procedure to the bus owners. The repair will consist of removing the original nut, located at the electrical panel, that secures the vehicle's main power supply, and replacing it with a flat washer and locking nut.
Contacts
Owner notification began march 31, 1997. Owners who do not receive the repair parts and a detailed repair procedure within a reasonable time free of charge should contact thomas built at 1-910-841-5708. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V018000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.