The problem
The differential output shaft retaining rings on the rear suspension can become displaced allowing the output shaft to become detached from the differential unit.
The risk
If the output shaft separates, the rear suspension would collapse on the affected side resulting in loss of control of the vehicle increasing the risk of a crash.
The fix
Dealers will inspect the vehicle's differential serial number and repair or replace the necessary parts.
Contacts
Owner notification: owner notification is expected to begin april 21, 1997. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact jaguar at 1-800-4jaguar (1-800-452-4827). Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Jaguar dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V045000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.