The problem
A secondary bend operation was not performed during assembly of the door latch which could cause the door latch to jam when locked.
The risk
The door latch will not release from either the inside or the outside of the vehicle.
The fix
Dealers will inspect the door latches for certain date codes and replace suspect latches with new latches.
Contacts
Owner notification: owner notification is expected to begin during june 1997. Notes: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact paccar at 1-206-455-7356. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kenworth dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V085000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.