The problem
Vehicle description: passenger vehicles equipped with ax4s automatic transaxles. The low/intermediate servo cover can separate from the transaxle while the vehicle is being driven. If this occurs, transmission fluid will leak contacting the catalytic converter.
The risk
The catalytic converter temperature may be hot enough to ignite the transmission fluid and cause a vehicle fire.
The fix
Dealers will inspect the transmission and replace these servo covers.
Contacts
Owner notification: owner notification began june 30, 1997. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V097000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.