The problem
Vehicle description: glaval conversion vans, 1995 chevrolet/gmc g-20 vans equipped with tipan 15" x 7" wheels. There is inadequate thread engagement on the wheels when installed on these vans.
The risk
Improper tightening of these wheels can, over time, cause excessive loosening of the lug nuts, fracture of the lug studs, and separation of the wheel from the vehicle increasing the risk of a vehicle crash.
The fix
These wheels will be replaced with wheels having a deepened lug nut seat and appropriate lug nuts to ensure adequate thread engagement.
Contacts
Owner notification: owner notification began july 1, 1997. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact glaval at 1-800-348-3708. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Glaval dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V098000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.