The problem
Vehicle description: transit buses. The rear suspension forward radius rod support needs reinforcement and the radius rod retaining bolts could become loose.
The risk
If the rod supports fractured, separation could occur increasing the potential for a vehicle crash.
The fix
Dealers will add additional reinforcement plates and check the bolts for tightness, and, if necessary, retighten these bolts.
Contacts
Owner notification: owner notification began may 16, 1997. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact prevost at 1-418-883-3391. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Prevost dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V100000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.