The problem
Vehicle description: transit buses. The emergency exit windows have been built without the locking mechanism of the upper hinge.
The risk
The windows can separate from the vehicle when opened to an approximately 90 degree angle increasing the risk of a vehicle crash or personal injury.
The fix
Dealers will install stopper blocks so the windows can not be opened to a 90 degree angle.
Contacts
Owner notification: owner notification began june 2, 1997. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact prevost at 1-418-883-3391. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Prevost dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V102000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.