The problem
Vehicle description: low floor transit buses. Due to machining and casting variances, two of the steering relay arms on these vehicles can fracture.
The risk
Failure of the steering arm leaves the bus with no steering control increasing the risk of a vehicle crash.
The fix
DEALERS WILL REPLACE THESE STEERING ARMS.
Contacts
Owners were notified august 1, 1997, to remove these buses from service until the remedy was performed. A second owner notification is expected to begin september 2, 1997. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact orion bus at 1-315-768-8101. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Orion dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V129000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.