The problem
Vehicle description: passenger vehicles and mini vans. Tearing of the bond between the inner and outer hood panels during minor front end collisions can result in a gap at the leading edge of the hood. Air forced between the inner and outer panels can produce enough pressure to force the outer panel upward.
The risk
This condition can result in total separation of the outer hood panel.
The fix
Dealers will inspect the hood area for any damage along the leading edge of the hood. If there is any evidence of bond separation, the hood will be replaced. If there is no evidence of bond separation, additional adhesive will be applied between the inner and outer hood panels.
Contacts
Owner notification began november 10, 1997. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V180000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.