The problem
Vehicle description: heavy duty trucks equipped with design level 1, rockwell ff980 series front axle. The front axle hub flange can develop cracks due to high stress levels.
The risk
Cracks in a hub flange can result in a wheel separation.
The fix
Dealers will remove and replace the front hubs with an improved design level 2 hub.
Contacts
Owner notification began march 3, 1998. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mack at 1-610-709-3011. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V196005.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.