The problem
Vehicle description: bi-fuel vehicles modified to run on either gasoline or compressed natural gas (cng). The natural gas fuel tanks have a solenoid shut-off valve that stops fuel flow from the fuel tank in the event of certain moderate to severe collisions. If the vehicle is in a collision and the natural gas fuel line is damaged, the system could leak natural gas.
The risk
Fuel leakage in the presence of an ignition source could result in a fire.
The fix
Ford has requested owners of these vehicles to have the cng fuel system disabled under a previous recall campaign and to only use gasoline fuel until a permanent corrective action is developed. Owners are being alerted to this solenoid valve concern at this time. The timing of corrective actions is being delayed to allow both conditions to be remedied at one time. In the meantime, there is not risk as long as the natural gas system has been disabled and the vheicle is only operated on gasoline.
Contacts
Owner notification began february 9, 1998. Owners will be notified when service kits are available. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V203000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.