The problem
Vehicle description: motor home chassis. Hot exhaust gasses can leak from the exhaust gas return (egr) tube on the engine. A hole can develop in the flexible section of the tube. Heat damage to the passenger compartment floor and floor covering can occur.
The risk
Depending on the materials used in the construction of the completed vehicle, ignition of these materials could occur resulting in a vehicle fire.
The fix
DEALERS WILL REPLACE THE EGR TUBE.
Contacts
Owner notification began january 19, 1998. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford motorhome customer service at 1-800-444-3311. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V209000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.