The problem
Vehicle description: conversion vans built on general motors, ford and dodge chassis and equipped with removable power slide and reclining rear sofa. The rear sofa can become disloged from the retaining clamps in the event of a vehicle crash. This does not meet the requirements of fmvss no. 207, "Seating systems."
The risk
This condition could cause injuries to the vehicle's occupants.
The fix
Dealers will replace the defective retaining clamps.
Contacts
Owner notification began during august 1998. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact tiara at 1-219-534-2999. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-317-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Tiara dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 98V163000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.