The problem
Vehicle description: motor homes equipped with aqua-hot heating systems, model 431-3 zone with engine loop. Fiberglass insulating material located under the burner head on the floor of the heater enclosure, can become soaked with fluids (ethylene glycol and/or diesel fuel).
The risk
If an electrical short occurs, a fire could result.
The fix
Dealers will remove the insulation from beneath the diesel heating unit as well as from behind the control thermostat and air-conditioning heating element access covers.
Contacts
Owner notification began august 12, 1998. Owners who take their motor homes to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact bird bird at 1-912-8925-2021 or vehicle systems inc. At 1-800-685-4289. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Blue Bird dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 98V167002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.