The problem
Vehicle description: all wheel drive passenger vehicles. Lockup of the transfer case can occur due to insufficient lubrication.
The risk
This condition can cause a loss of vehicle control, increasing the risk of a crash.
The fix
Dealers will inspect the vehicles for adequacy of the transfer case oil volume, transfer case oil leakage, and operational degradation of the transfer case mechanism. If oil volume is insufficient, the appropriate amount of oil will be added. If there is transfer case oil leakage, affected components will be replaced. If the transfer case shows operational degradation, the transfer case will be replaced.
Contacts
Owner notification began december 21, 1998. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-992-1997. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Eagle, Plymouth dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 98V168003.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.