The problem
Vehicle description: type I modular ambulances, rescue trucks, and speciality vehicles. The bolts used to secure lateral supports to a type I chassis rail have partially, or completely, pulled through the mounting slot. This results in the lateral support being less than securely fastened to the chassis.
The risk
The ambulance body is not adequately secured to the chassis.
The fix
Dealers will retrieve, inspect, and remedy as needed the vehicles involved and will return these vehicles to owners. Where necessary, supplementary steel plating, new retainer washers, or entirely new lateral supports will be added.
Contacts
Owner notification began august 26, 1998. Owners who have their vehicles taken to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact marque at 1-219-534-9501, ext. 17. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Marque dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 98V186000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.