The problem
Vehicle description: transit buses equipped with wheel chair barriers. The wheel chair barriers are attached to the floor structure with a bolt threaded into the floor structure. In the case of a frontal crash, with the wheel chair position occupied, the bolt threads could strip allowing movement of the wheel chair barrier.
The risk
This condition could allow movement of the wheel chair which could cause personal injury, or death, to the wheel chair occupant.
The fix
Dealers will replace the existing wheel chair barrier leg mounting bolts with new bolts, nuts and washers.
Contacts
Owner notification is expected to begin during october 1998. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact orion at 1-905-403-1111. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Orion dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 98V210000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.