The problem
Vehicle description: transit coaches equipped with cummins l-10 engines and nelson catalysts and sold to los angeles, california transit authority. The catalyst can experience high temperatures, which could be caused from unburned methane igniting inside the catalyst brick.
The risk
This condition can result in extreme overheating of the catalyst and could cause ignition of surrounding combustibles in close proximity to the catalyst.
The fix
Dealers will inspect the vehicles for proper installation and positioning; increase the size of the fiberglass hole surrounding the tail pipe, remove a rubber air inlet boot that was too close to the catalyst; replace the flex pipe in the exhaust system; and add a blanket around the catalyst to provide added insulation.
Contacts
Owner notification has began. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact neoplan at 1-719-336-3256. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Neoplan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 98V298000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.