The problem
Vehicle description: motor homes equipped with dana suspensions. A machining operation was omitted from the suspension pivot arm.
The risk
The downward suspension travel will be restricted and an interference can occur between the pivot arm and the upper wishbone. If left unattended, it can result in deformation and cracking of the upper wishbone casting.
The fix
Dealers will replace the upper wishbones that have any signs of metal to metal contact and all pivot arms will need to be modified whether or not they show signs of metal contact.
Contacts
Owner notification began march 11, 1999. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact newell at 1-918-542-3344. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Newell dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 98V314000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.