The problem
Vehicle description: certain 1996-1999 ford crown victoria police, fleet, natural gas, and 1996-1999 lincoln town car limousine vehicles that were produced with a lower control arm ball joint containing a one piece bearing; and 1990-1996 ford crown victoria police, fleet, and ngv vehicles and 1990-1996 lincoln town car limousine vehicles that have been serviced with either a ball joint containing the one-piece bearing or a front lower control arm containing a ball joint with a one-piece bearing. The one-piece bearing within the lower control arm ball joint can weaken slowly during use and eventually crack. This could result in separation of the ball and cap of the joint, allowing the control arm to drop to the ground.
The risk
If this occurs while the vehicle is moving, reduced steering control could occur, increasing the risk of a crash.
The fix
Dealers will replace the lower control arm ball joints (2).
Contacts
Owner notification is expected to begin january 18, 1999. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Lincoln dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 98V322000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.