The problem
Equipment description: accessory driver-side floor mats used in 1996-1998 honda civic vehicles. Due to the shape of the floor on these vehicles, a mispositioned floor mat could interfere with the accelerator pedal.
The risk
The floor mat could prevent the accelerator pedal from returning to the idle position.
The fix
If a customer has a genuine honda driver-side floor mat, dealers will install a positive floor mat retention system consisting of a grommet in the floor mat and a pin bracket in the car.
Contacts
Owner notification is expected to begin during may 1999. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact honda at 1-800-999-1009. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Honda dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 99E015000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.