The problem
Vehicle description: passenger vehicles equipped with a 5hp24 automatic transmission. Premature wear of the ring gear can occur, leading to the loss of 1st, 2nd, 3rd, and reverse gears.
The risk
If this problem occurs, the car may no longer operate in reverse, 1st, 2nd, or 3rd gears.
The fix
Dealers will replace the automatic transmission.
Contacts
Owner notification began february 26, 1999. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact bmw at 1-800-831-0117. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized BMW dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 99V005000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.