The problem
Vehicle description: certain 1997-1999 rhd explorer equipped with 4.0L ohv/sohc engines and cruise control built from may 29, 1996 through march 4, 1999; 1998-1999 explorer/mountaineers equipped with 4.0L ohv/sohc or 5.0L engines or 1998-1999 rangers equipped with 2.5L, 3.0L ffv/efi or 4.0L engines and cruise control built from january 5, 1998 through march 4, 1999; 1998-1999 mustangs equipped with 3.8L, 4.6L 2-valve or 4-valve engines and cruise control built from march 2, 1998 through march 4, 1999; 1999 f250/f350/f450/f550 (over 8,500 lbs.) Trucks equipped with 5.4L or 6.8L engines and cruise control built from march 2, 1998 through march 4, 1999; and 1999 f-53 stripped chassis equipped with 5.4L or 6.8L engines and cruise control built from march 2, 1998 through march 4, 1999. A cruise control cable can interfere with the speed control servo pulley and not allow the throttle to return to idle when disengaging the cruise control.
The risk
If the cruise control is used and this condition is present, a stuck throttle could result, which could potentially result in a crash.
The fix
Dealers will replace the cruise control cables. At the present time, the replacement cables are not available. Customers are being advised not to use the cruise control system until a replacement can be made.
Contacts
A pre-release warning letter that identified an interim fix until the parts for the permanent fix became available was mailed to owners beginning march 27, 1999. A second owner notification, identifying the permanent fix was mailed to owners beginning may 24, 1999. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 99V062001.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.