The problem
Vehicle description: passenger mini vans. The left and/or right front lower insulator to cradle center metal sleeve is collapsed, which can result in loss of clamp load in the joint. If the clamp load is reduced or lost, the bolt can be lost or broken and the joint can separate.
The risk
If not repaired, separation of the opposite side joint could occur resulting in steering shaft separation.
The fix
Dealers will replace the left and right front lower cradle-to-suspension insulators and the attaching bolts.
Contacts
Owner notification began may 5, 1999. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chevrolet at 1-800-222-1020, oldsmobile at 1-800-442-6537, or pontiac at 1-800-762-2737. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chevrolet, Oldsmobile, Pontiac dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 99V071000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.