The problem
Vehicle description: heavy duty trucks equipped with dana/sprague windshield wiper assemblies. The knurled pivot shaft (which operates the windshield wiper arm) is welded to a lever, which connects to linkage from the wiper motor. The weld at the pivot shaft to lever can fail.
The risk
Should a failure occur during inclement weather on the driver's side while the vehicle is in motion, the operator's vision would be partially obscured.
The fix
Dealers will inspect the wiper system, conducting a "stall" test to validate the integrity of the weld. All wiper assemblies failing this test will be replaced.
Contacts
Owner notification began may 18, 1999. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact navistar at 1-800-448-7825. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Navistar dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 99V102000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.