The problem
Vehicle description: trucks equipped with tuftrac suspensions. The rear suspension axle clamps can fracture, allowing the rear axle to shift.
The risk
This condition could cause a loss of vehicle control, increasing the risk of a crash.
The fix
Dealers will install new upper and lower axle clamps.
Contacts
Owner notification began july 17, 1999. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact freightliner at 1-800-547-0712. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Freightliner, Sterling dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 99V172000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.