The problem
Vehicle description: heavy duty trucks equipped with caterpillar engines and eaton autoshift transmissions. The engines can stall because of software problems.
The risk
INCREASED STEERING EFFORT CAN OCCUR.
The fix
Caterpillar is conducting the owner notification and remedy of this recall. Dealers will update these engines with software changes.
Contacts
Caterpillar is conducting the owner notification and remedy of this recall. Owner notification is expected to begin during august 1999. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact freightliner at 1-800-547-0712. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Freightliner, Sterling dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 99V181002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.