The problem
Vehicle description: passenger vehicles. These vehicles do not comply with requirements of fmvss no. 581, "Bumper standard." These vehicles were produced with rear bumper fasteners that may be loose or missing.
The risk
If the fasteners are loose or missing, the rear bumper may not absorb energy as it was designed to do in the event of a rear end collision.
The fix
Dealers will verify that the rear bumper beam fasteners are present and properly tightened and, if missing, install new fasteners.
Contacts
Owner notification began augsut 24, 1999. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact saturn at 1-800-553-6000, prompt 3. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Saturn dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 99V232000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.