The problem
Vehicle description: on certain sport utility vehicles, the hydraulic lift cylinder bracket welds could fracture.
The risk
With a broken bracket weld, there is a potential for the liftgate bracket to gradually bend inward allowing the lift cylinder ball stud to disengage, unexpectedly allowing the liftgate to fall from an open position.
The fix
Dealers will install liftgate reinforcement brackets. Depending upon the condition of the liftgate sheet metal in the area of the bracket, dealers may also install a larger reinforcement.
Contacts
Owner notification began may 12, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mazda at 1-800-222-5500. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mazda dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 99V310002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.