The problem
Vehicle description: transit buses. The fasteners used to attach parcel racks to body structure may become dislodged allowing the racks to fall without warning.
The risk
If the parcel racks fell, a passenger could be injured.
The fix
Dealers will repair these vehicles, by removing the parcel rack, adding a reinforcement angle over joint, and re-installing the parcel rack using rivets and pk screws.
Contacts
Owner notification began december 17, 1999. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact blue bird at 1-912-822-2242. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Blue Bird dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 99V330000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.