On saturday, august 11th, I experience a blow out; the blow out was on the car carrier. I called cs at 6: 25 cst and transferred to the roadside assistance-i was on hold for over 15 minutes. I called back to see if cs would have any better luck with getting roadside assistance, jana stayed on hold with me for about 10 minutes, she was the most emphatic and professional rep I spoke with throughout this ordeal. She indicated that she couldn't hold any longer and would have to put me back in the queue. I asked...
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for a sup - melissa was unhelpful. The reps and mgment aren't open to any other options other than the box. They're trained in. She stated that the only thing we can do is to transfer the call to roadside assistance. She stated that roadside was there but the wait time would probably be long. I asked if there were any other options and she said no. I asked if she thought that was ?Acceptable?. After waiting 36 minutes, crystal in roadside answered. Crystal was very condescending and obnoxious, unsympathetic, and slow to take action. She wanted me to drive the disabled trailer to a nearby hotel, so the trailer could be fixed the next morning. A technician finally arrived to where I was at around 8:40 cst, over two hours after my initial call to cs/ roadside assistance. The technician was very frustrated with the old antiquated equipment on the trailer; the wheels were rusty and hard to repair. We also noticed at a lug nut was missing from one of the wheels. I was back on the road around 9:15 cst. When I arrived at my final destination I was unable to unhook the trailer from the truck. I had to unload my goods with the trailer still attached. I was told by cs to contact roadside for this matter, and was informed that no vendor was immediately available and if the problem was user error. I would be billed for the service call-incredible!!!! 8/13/07 I was offered 10% of the trailer rental for my challenges. *Tr