To Whom It May Concern, I am reporting a recurring safety defect involving the exterior side mirrors of my vehicle. The vehicle has a driver-profile system that stores the seat and side-mirror positions. When the vehicle is unlocked, the mirrors are supposed to return to the positions saved in the driver's profile. Instead, approximately 6 out of 10 times I unlock the vehicle after it has been allowed to enter sleep mode for about 10 minutes, the side mirrors move to an incorrect and seemingly random position....
Read the full complaint
Sometimes they move too far outward and other times too far inward. On some occasions, the mirror position has also changed while the vehicle was being driven. This creates a significant safety concern because I cannot reliably depend on the mirrors to provide the correct field of view. An incorrectly positioned mirror can cause me to make an incorrect judgment about the location of another vehicle when changing lanes or merging, potentially resulting in a collision. I first reported this issue to the dealership by email on October 22, 2025. At that time, the issue was difficult to reproduce, and the dealership reported that it could not identify the problem. Beginning around June 2026, the problem became substantially more frequent. I reported it again in August 2026, and the dealership has since taken the vehicle in twice in an attempt to diagnose and repair the problem. The dealership has opened multiple technical cases and performed software/electronic diagnostic procedures, including an MHU/T-Box reset and software update, but the problem continues. The side mirror is available for inspection upon request. The problem has been inspected and addressed by the authorized dealership. There were no warning lights or warning messages associated with the problem. I respectfully request that NHTSA investigate whether this is a broader issue affecting other vehicles and determine whether further manufacturer action or a safety recall is warranted.