2008 Zap Xebra Problems, complaints & recalls

Hello, I'm writing about the court decree on 7/16/13 signed my judge rosemary collyer. Zap is supposed to report to nhtsa regularly about the status of the refund and disposition of each recalled vehicle for three years. Somebody form zap world contacted me about a year ago. I still have the vehicle......How can you help. Ty.

This vehicle is already recalled, my vehicle suffered a complete loss or brake systems and fortunately was able to be steered to an uphill area before hitting a small retaining wall. Zap provided dot recall notice for brake failures to stop, and rules for recall. I have followed these rules which were drawn out from late 2012 until december 2013. In december 2013 zap informed me I would be paid for the vehicle and it would be picked up and removed in q1. The vehicle is still sitting at my home in ohio. No one from zap is responsive. What action should I be taking? *Js

As with others that have filed complaints, I was notified by zap that my vehicle was eligible for a recall due to incurable faults in the braking system. I filed all the necessary paperwork and received a letter that I qualified for the buy back program. They were supposed to pick up the vehicle and make payment by 12/31 then 1/31. I received the same curt and uninformative response that others received and nothing since. I contacted nhtsa, who directed me to file a complaint with the ftc. I filed a complaint...

I agree with other people complaints. We were told that we were eligible for the recall, but have heard nothing too. Yet, I still have the truck that can't be driven and have to have it stored. Please help!!! This is not right. *Tr

Zap is under order to repurchase these vehicles for the paltry sum of $3100.00. This was to have been completed by 12/31/2013, extended to 1/31/2014. I have heard nothing official form the company, have not been contacted regarding payment and/or to arrange for pick up of said vehicle. The last communication of any kind I have had was from [email protected] on 2/27/2014, which said: "negotiations with nhtsa have ended. They are waiting for a response. Should know by next week. Will advise." *Tr

I was notified by my insurance company that this vehicle had been recalled for a brake issue. I was not notified by zap that this vehicle was not safe to drive. I did make a request to them via certified mail in 2013 but, have yet to receive anything from them. What is the status of this recall? What do I do with a vehicle that can not be insured and therefore not registered? Thank you for your assistance. *Tr

As with everyone else here. I haven't received any money or response from zap jonway. I called the nhtsa to see what they had to say. The lady told me that it looks like the company is no longer in business and I should call the federal trade commission (877-382-4357). I've done that and filed a complaint with them. They told me that I should also call my states attorney generals office. I suggest other zap owners do the same. Stuck with a car I can't drive or sell. It's a real shame how they have treated their customers. *Tr

The zap company has not picked up vehicle the gov.'T has no teeth in enforcing the buyback which zap said it would do almost a year ago they are not going to abide by the law because they know our gov.'T does nothing. *Tr

Like many others whose complaints I have seen on this website, I am a victim of zap's non-compliance with the conditions stipulated in the recall of its 2008 xebras. I received all the notices, and followed instructions to the letter of not driving the vehicle. I even had to pass on two opportunities to sell the vehicle, knowing that it was unsafe. I submitted all the required paperwork on 8/28/13, per the forms and instructions sent by zap. The certified mail receipt I received from the usps confirms that...

I received a recall notice for the zap xebra pickup that I own on 11/4/2013. As per an agreement between zap and the national highway traffic safety administration, zap was supposed contact me to transfer the vehicle title to zap, and pay me $3100 to compensate me for the recall of my vehicle. This was supposed to happen by december 31, 2013. I have one e-mail from zap in january, 2014 that says that this process has been delayed. It's now february 6th, 2014, and I have a truck that I can't use (i was notified by...

This info may be going to the wrong place, but after reading some of the complaints on the '08 zebra, I just now found out that there are recalls that I have not been informed of. "Not one". I also am informed that the company has offered a buy back on the vehicle. As the one owner that bought the vehicle new, should I have not received any information about recalls, or buy backs, and what action may be taken by your dept., Or what should I do? Thanks. *Tr

Zap was supposed to pick up my vehicle and pay me after failure to honor a brake recall. Original pickup was supposed to be by december 31, 2013 but it was my understanding that nhtsa extended this to january 31, 2014. *Tr

Failure of zap to comply with nhtsa recall order. *Tr

We received notification of the vehicle buy back program which was ordered by the nhtsa to buy back the vehicle for $3100 on aug. 4, 2013. We returned the required claim form and requested documentation on august 5, 2013. Zap personnel signed for the claim form on sept 12, 2013 and notified us that we were eligible for the refund and it would be processed in 30 days from sept 12, 2013 or december 31, 2013 whichever was later. On january 6, 2014 when we had not heard or received any refund , we called zap's...

Your recall of my vehicle caused my insurance and registration to be canceled on october 1st, 2013. After my zap faithfully transported me to and from work for 6 years nhtsa has rendered my zero emissions vehicle useless. It is illegal for me to keep an unregistered vehicle on my property in topeka, ks. Not only am I prevented from driving my car I'm now paying storage charges. Is nhtsa doing anything to complete the process they started? *Tr

I am the owner of a 2008 zap xebra. Zap had agreed to buy back all 2008 vehicles by december 31st 2013 because of a long unfixed series of recalls. It is now february 2nd and I nor any of the other 2008 xebra owners have heard back from zap regarding this this buy back. Because of the recall I haven't been unable to find an insurance company that will provide insurance for my 2008 xebra. In the meantime I am left with a car sitting in my driveway that I can no longer drive. Any action that the nhtsa can provide to get zap to resolve this matter would be much appreciated. *Tr

The 2008 zap recall was not honored by the zap-jonway company. It was to be picked up by 12/31/2013. That did not happen. I was told via the zap group on yahoo groups that a person in the group was told the recall period had been extended to 01/30/2014. My zap was not picked up. Please notify the company of any enforcement activity they are liable for by not honoring their recall agreement. I have enjoyed my little electric truck, using it for delivery of nursery products to shipping outlets in our small town of...

2008 Zap xebra. Consumer writes in regards to recall / re-purchase program for motorcycle. *Smd the consumer stated the manufacturer did not honor their agreement to pay eligible claims by december 31, 2013. *Jb updated 01/30/14

Driving slowly down hill, I swerved, brake and the vehicle tipped over. I understand there is a recall and that zap is supposed to reclaim this recalled vehicle. After returning the paperwork and receiving notice back that someone would be contacting me to collect the vehicle, I've heard nothing more. Zap has not returned emails and the company phone line leads only to a voice mail box that is full. *Tr

This vehicle was part of a forced recall by nhtsa. Zap was supposed to buy back these vehicles and haul them off to be destroyed by december 31, 2013. This has not happened. The last communication from zap that I received was a letter dated october 11, 2013, where they informed me that my refund request form had been received and approved. Zap has not responded to any phone calls or emails sent to them. Because of this recall, I can no longer insure or register this vehicle, so it is completely worthless. I...

I purchased this vehicle on 2/5/13. I was informed after completing all the paperwork that there was a recall on this model. The dealer knew of the recall, but did not disclose it until he handed me the paperwork. We received a letter from zap offering a $3100 settlement by 12/31/13. Zap does not respond to any phone calls. After finally reaching a [[redacted]] at 707-525-8658 ext 104 he arrogantly told us they knew nothing and he would like to know himself. He was extremely rude, said maybe jan, 31, and...

Qingqi group motorcycle co., Ltd recalled of the 2008 zap xebra vehicle. I completed all the documents required in certified mail during the summer of 2013. On sept 17, I picked up a certified letter dated sept 12, 2013 that said I had completed all the refund request requirements and I was found eligible for the program to receive 3,100 dollars and my vehicle would be picked up and have title transfer. By dec 31, 2013, and that zap would be contacting me to make arrangements. I called the number on the letter...

Here we are, january 2, 2014 and nothing from zap regarding the unsafe vehicles that zap has a court order to buy back from us. Zap can not be reached and are not reaching out to make arrangements. What is the next step for us to get resolution of this frustrating situation? *Tr

Around august 12, 2013 I received a letter from zap informing me that my vehicle could be eligible for a vehicle buyback program due to a recall involving poor stopping distance. Around october 18, 2013 I sent in the required paperwork to zap and received a letter stating that I was eligible for the buyback program. The letter stated that zap would contact me to arrange payment and pickup of my 2008 zap xebra by 12/31/2013. I am filing a complaint with the nhtsa because it is now 1/2/2014 and I have not received...

On july 26, 2013, I received, by certified mail, the official zap recall notice for the 2008 pk. I completed the request form and submitted all required documentation before the deadline of 120 days. I have proof of delivery on november 7, 2103. I have not had any communication from zap of any kind, not even an acknowledgement of receipt of my paperwork. I have attempted to contact zap several times regarding this and have had no reply. The "voice mail box" for calls regarding the recall "full" and has been for several months. *Tr