I am the lessee of a 2025 Audi A6 e-tron, VIN [[redacted]], leased new from McGrath Audi in [redacted]. The vehicle has been defective continuously since delivery and is currently inoperable. Current defect. After Audi applied software update campaign KT2, the vehicle will no longer accept a charge from any source. It will not charge on Level 1 at home, will not charge on my Level 2 home charger, and will not charge at Electrify America DC fast chargers. All three worked before the update. Because this is a...
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battery electric vehicle, a vehicle that cannot charge cannot be driven. Audi has not provided a fix, a workaround, or a date by which a fix will exist. The defect was introduced by Audi's own software and is not attributable to my charging equipment, my electrical service, or my usage. Prior defects. The power trunk/liftgate has failed repeatedly with a recurring dash warning light. It has been presented for this same defect on [X] separate occasions and has never been permanently repaired. It failed again after the most recent repair. I reported this in writing to Audi Customer Care on [redacted] and again on [redacted]. [Add any other defects and dates.] Days out of service. The vehicle has been out of service for warranty repair for approximately [X] cumulative business days in thirteen months of a lease. A dated log of every visit, with repair order numbers, is attached. Prior attempts to resolve. I escalated in writing to Audi Customer Care on [redacted] and [redacted], requesting either a permanent repair or a replacement vehicle. Multiple tickets were opened with both McGrath Audi and Audi Customer Care. None produced a permanent repair. I most recently escalated on [Since [redacted]], requesting repurchase and a manufacturer-paid loaner. [State Audi's response, or "Audi did not respond substantively."] Effect on me. This is my only vehicle and I depend on it for work. I have made every lease payment on time INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)