Adaptive cruise and speed control were intermittently operating eventually resulting in a defective system. No resolution at this time
Acceleration & cruise control
Audi Q7 Acceleration problems by year
18 complaints filed with NHTSA about the Audi Q7's acceleration & cruise control. Unintended acceleration, surging, throttle problems and cruise or adaptive cruise faults.
Acceleration complaints by model year
Latest Q7 acceleration complaints
On 7/4 as I was merging onto the highway I was accelerating to merge onto the main lanes of traffic. I pressed on the accelerator to pickup speed, but when I let off the pedal the vehicle felt like it was continuing to accelerate similar to being on cruise control. I felt like I did not have control of the vehicle. I pressed on the brake pedal and let go to see if it would disengage the acceleration, but it did not. I then continued to press down on the brake pedal and pull over to the emergency lane and park...
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the car. I had total of 6 passengers in vehicle with me, 4 adult and 2 children. After being pulled over I checked to insure the pedal was not stuck on any floor mats, and it was not. I was lucky that there was no traffic on the holiday to avoid any collisions. I carefully resumed to my destination and the vehicle operated normally. I reported to AudiUSA via online chat requesting advice. They suggested I contact a local service center who would charge me to diagnose the vehicle. I have not taken any steps yet given they typically will charge me regardless of determining any issues and identify some other upsell opportunity for service. I'm wondering if anyone else has reported this experience for an Audi Q7 2015 and any actions taken. Also if there is any government programs for safety inspections for unintended acceleration of vehicles. I would have expected Audi or any manufacturer to offer a complimentary inspection given the safety concerns. Thanks.
Flooding due to improper cleaning of ac valve blockage. I took the car to the dealership due to water leakage in the floorboards. They said they fixed the issue but after within a few weeks the water leakage kept pouring now due to that the water leakage has exceeded its point to which it has now put it self into the electronica areas of the car. Now the car will no longer run and it shows multiple issues with the check engine light constantly on consistent water leakage now there's mold and water leakage in the...
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electronica area and it's preventing me from using my car my car is no longer able to drive and I feel it's due to the consistency of them not being able to control the water leak damage the car has caused
My 2010 audi q7 has a serious braking issue. When the engine is started, if you put the vehicle into drive, it will roll forward and the brake will not stop the rolling. You must wait roughly 1 minute for the vehicle to not roll. The time is shorter in the summer, and longer in the winter. The brakes do not work, and it is as if the computer has a glitch. I will depress the brake, and the vehicle will roll forward about 10 feet. This happens in both reverse and forward. My concern is that one could start...
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the car, immediately put it into gear, and hit a pendestrian, child, or other property and not be able to stop the car unless they intuitively know to put the car in neutral or park, which most drivers will not do. I am willing to show this to an nhtsa representative. I believe this needs to be investigated and audi needs to recall these cars for a proper fix. I called audi's north american hotline to report this, and the receptionist did not put me in touch with a manager or a safety representative. She said the car needs to go to the shop and be repaired. My auto mechanics say they can't repair this, and it is a manufacturer problem. Audi north america staff should have taken my information, passed it to a manager, and contacted me, but they refused to, saying it was a mechanical issue with my vehicle. I have no other options but to contact nhtsa. I have owned this car since 2014, I first noticed the problem then, and adapted to this problem. I should have told you much sooner than now. I apologize. I know how to deal with this problem, but if it is in any other audis, there may be pedestrian injuries or deaths.
Car self accelerated while parking into a space. It is a tdi version which had been in the shop for a recall modification to computer that same week. While pulling into a parking spot a under 5 mph the car suddenly accelerated to a very high rpm, jumped a curb and struck a pole. 4 People experienced the rpm increases (tow truck driver, audi dealer rep, my wife and i.
In january 2019, while I was driving on ca 110 in excess of 60 mph, the audi q7 tdi's glow plug indicator light came on, I lost acceleration and a few minutes later, my engine shut off and I was stuck in the left lane. I had to call 911 and have chp stop all traffic and push my car to the shoulder while I awaited a tow truck. Audi dtla told me that the high pressure fuel pump failed and that there was metal shrapnel in my fuel line and it all had to be replaced. They said this was a diesel warranty covered issue...
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and we did not pay any charge. In june 2019 while driving on interstate 10 in az, the glow plug light came on again and we lost acceleration while driving over 60 mph. We immediately exited the highway and shut off the engine before the engine shut down on us, as it did in january. We waited an hour in 105 degree heat in the middle of nowhere, until we were towed 80 miles to audi peoria, who claim they cannot identify the problem. They told us to ride in the car on top of the tow truck. We believe there is either an ongoing hpfp issue, or perhaps something related to the diesel modification, or that this particular car is a lemon - 2 breakdowns in 5 months, within 11,500 miles. The scariest part is that we were driving at highway speeds with our children in the car when the car lost acceleration. We were lucky that we did not get hurt or cause any accidents, but the audi q7 tdi, whether it's just this vehicle or all 2014 q7 tdis are not safe. Audi america, inc. Has refused to repurchase the car or provide any other assistance or remedy. We refuse to ride the car because we are scared of another incident. We have warranties on the car, but that only covers repairs, it doesn't prevent you from getting killed on the highway when they cannot identify the problem with the car. No one at audi has diagnosed the june 2019 problem we experienced.
After just merging to i695 w from traveling south on i95 vehicle continued to accelerate after going full throttle and would not respond to the brake override. It appeared that the throttle pedal was somehow stuck and would not come back up on its own. The pedal appeared to have gone past its 'normal' motion range and had sunk quite low into the floor. This forced me to have to stand with full force on the brake and unto the shoulder with a full emergency stop required. Which in turn caused to brakes to smoke for...
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a few minutes. I have confirmed that it was not the floor mats or any object impeding the travel of the pedal that could have caused the issue. After turning the car off I was able to force-ably return the throttle back to its 'normal' position. I have not since gone wot since this incident happened.
"Takata recall" the shifting goes out when driving cause the vehicle to jerk or even holt in traffic. The dash locks up to a bold red. This causes the vehicle to drive at a slower speed and can not go above 45mph. Then the fuel starts to smell up the whole vehicle.
I bought my audi q7 certified pre owned from an audi dealership. Soon after I got it I realized that the accelerator sometimes got stuck on a fast acceleration. I called the dealership and asked them to check for a recall and also took it in for evaluation. They said it was because of the floor mats, the mats were removed/changed. The problem still exists, and as I check for recalls with that issue I don't see any in the system. The problem is potentially dangerous, the first time it happened I had to really...
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get the car under control with power braking and other emergency braking techniques, or I would've crashed. I just have to remember now to expect a run-a-way car situation if I have to quickly accelerate: first time was a 0-60 mph acceleration, other times was an the highway acceleration to change lane or overtake acceleration took over. I am also not sure what to do about it besides getting rid of the car!
My vehicle completely shut down while I was driving it 60 mph behind a semi truck and between two cement barriers. I have it on video, it is one of my problems I had with my car to say the least. It happened once more while I was not moving, had it in the audi dealer for the second time. After I brought it home, it wouldn't shut down. I also have that on video. The videos are too large to upload, but everyone that drives an audi should see these. I am glad I am alive to tell my story.
Tl* the contact owns a 2015 audi q7. While driving at any speed, the vehicle failed to accelerate when the accelerator pedal was depressed. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,400.
Tl* the contact owns a 2007 audi q7. While merging onto the highway, there was a drastic reduction in speed and the vehicle would not accelerate when the pedal was depressed. A police officer pulled the contact over and stated that it was unsafe to drive below the speed limit. The vehicle was taken to a dealer for diagnostic testing. The manufacturer was notified of the failure. The vin and failure mileage were not available.
According to audi atlanta the high pressure fuel pump (hpfp) exploded. This small but contained explosion was centered within the high pressure fuel pump itself but then sent small metal fragments thorough the fuel system from diesel fuel tank through the injectors. Due to this 10k+ in parts and 4k+ in labor was required to flush the system, replace almost all of the parts in order to repair the damage.
I have an audi q7 2010. June 2013, my husband, 4 yr old son and I were driving on the freeway going with the flow of traffic. The car started shaking violently and decelerated to 20 miles per hour. My husband pushed the gas pedal over and over and the car would not speed up. Luckily no one was hurt, however we were very scared. We were able to pull to the emergency lane and make it to the audi dealership close by. January 2014, I was heading to pick up my son from school and the car started shaking violently...
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again- this time worse then before and came to a complete stop in the middle of traffic. The steering wheel locked up and I was stuck. The police were called because I was not in a safe place and the car had to be towed to the dealership. Dealer stated that they found fault in the fuel system, metal shavings in the fuel filter in additional to low fuel pressure. Also confirmed metal shavings in the n290 valve. They had to get authorization from germany to replace entire fuel system. July 2014- yes it happened again. This time my husband and son were headed to go on a father-son camping trip and right before they lost all cell service the car started violently shaking again and decelerated. My husband left the car in a safe place and had friend come get them. The car is a lemon. I have asked that audi america to replace the car and they sent a technician to the dealership who replaced the fuel filter again and has decided the car is repaired and safe to drive. This is after the manager of the service department told audi america that the car is not safe and recommended they replace the car. He said " I wouldn't let my wife drive your car". This happened to a friend of mine with an audi q7 and audi had to be forced to an arbitration. She ended up with a new diesel and it happened again! She is now on her 3rd audi. This time no diesel. *Tr
Car stalled while driving on highway and esp/abs light came on - was told by dealer will have to replace the entire abs control module for $2800! To diagnose this took 2 days for the dealer and even then they are not 100% sure the replacement will fix the abs issue. Have already paid 500+ in labor diagnosis! *Tr
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data