Not long after I purchased my car, i noticed it was lacking power during takeoff and when driving uphill which forced my car to hit very high RPMs during normal use. There was also a P0299 code that appeared then disappeared frequently. I discovered a turbo special coverage N232395330 and took it to Williams GMC in Charlotte. After i told them very clearly what happened MULTIPLE times, confirming the underboost and the code, I even brought it in with the code, they told me the code wasnt "active" and that there no...
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problems...even after i told them I didnt feel safe and couldnt pull out at intersections with fear of being rear-ended. I had videos, they refused to look at and told me to come back when the code was permanent. I drove the vehicle for the next year, 20k miles in order to get the code permanent, after a trip home, through the mountains, really tough without the turbo, my car was consistently pinging 4-5000 RPM under the speed limit on inclines...this happened every time I drove through, but this time the code was active the entire time. 2-3000 miles with the code, finally it was permanent. I brought the car back to Williams GMC, to get the turbo changed. I updated them on recent occurrences, flashing check engine light, the code active for 2-3k miles, and they performed a road test, and declared it wasn't a problem. I told them i recently spent 5k on repairing my cooling and AC system because the turbo, they said that wouldn't affect those components, meanwhile i know they have plastic parts that can melt and the engine being forced to push 4-5k RPM the extra heat could easily melt those parts. They said, nothing was wrong and the road test was good. sent me on my way. I called corporate, they told me to get a second opinion. I did [[redacted]] found the problem and changed the turbo per the special coverage N232395330. a week later, my engine overheated, i pulled over and it wouldnt start, engin won't hold compression. Car is tot now. Long story shrt INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)