2021 Cadillac Escalade Electrical problems

the vehicle after a few hours. I scheduled an appointment with Cadillac of Calabasas on Oct 11, but the earliest available appointment was Oct 21, 10 days later. Around Oct 13, my vehicle also displayed a "Service Driver Assist System" warning, which returned on Oct 22. When I brought my vehicle to Cadillac of Calabasas on Oct 20 (trying to drop off a day early), the advisor checked for open recalls and said there were none. He incorrectly stated my warranty expired in July 2025; Cadillac corporate later confirmed my CPO warranty expired July 11, 2026. I was told the dealership was backed up at least another week and everything would be paid out of pocket. No diagnosis or repair was completed as I could not leave my car for a week. Despite multiple contacts with Cadillac Customer Assistance (case 116067222), these problems remain unresolved. I have photographs and video documenting the instrument cluster blackout and driver-assistance warning and can provide them upon request. I am concerned about losing critical driving information and the reliability of my vehicle's driver-assistance systems. I am requesting NHTSA investigate these potential safety defects.

others put at risk? Because the backup camera view points downward and does not clearly show the area behind the vehicle, it does not show me pedestrians, small children, vehicles or objects directly behind the vehicle when reversing. This creates a risk of backing into a person, vehicle, or object because the driver cannot rely on the camera display to safely check the rear area. - Has the problem been reproduced or confirmed by a dealer or independent service center? The dealership did confirm that this is an issue and advised me that they could not figure out what the problem is and sent me on my way without resolution. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The component has been inspected by the dealership. They confirmed it has an issue by comparing the view with another Escalade. -Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps, messages, or alerts appeared prior to or during the issue. The backup camera display functions normally but consistently shows an incorrect downward viewing angle that primarily displays the rear bumper instead of the area behind the vehicle.

column," "reducing features to save battery," and "service driver assist system." Despite multiple visits to the dealership, we are consistently told that their diagnostic computers do not populate any error codes, leaving them uncertain about the cause of these warnings. Another major issue is battery drainage. We replaced the original battery two years ago, yet we have needed Cadillac roadside assistance twice because the vehicle wouldn't start. Each time, the battery tested as healthy, but the car remained inoperable due to a drained battery. Lastly, we have had to replace the remote key batteries every 2-3 months, which seems excessive for a relatively new vehicle. Safety Risks: The driver airbag warning light indicates that the airbag could malfunction at any moment, which poses a serious safety risk in the event of an accident. The service system restraint system warning suggests potential failure in critical safety components. Issues with the service power steering column could lead to steering difficulties while driving, increasing the risk of an accident. The reducing features to save battery warning and service driver assist system warning suggest possible electrical failures that could impact vehicle performance and safety. The other issues, including system warnings and battery drainage, have been repeatedly reported to the dealership, but they have been unable to confirm the cause as their diagnostic system does not register error codes.

road at risk. This has been an ongoing issue with the vehicle and it has been taken in for service three (3) or four (4) times for this issue which cannot seem to be resolved. We have notified GM Corporate of such as well and they opened a case number on it when last in service. That is GM case #[[redacted]] for your reference. I have previously filed a report to the NHTSA for this due to GM's inability to fix this issue after multiple attempts. The issue number assigned by the NHSTA was #11621174 for your reference. We have taken the vehicle to the dealer on multiple occasions and they have not been able to correct this issue. The dealer is Ed Morse Cadillac in Delray Beach, FL. The dealer claims that there have been no codes stored in the system when taken in previously and/or have not been able to replicate the issue. We find this hard to believe given that it happens many times per day without much driving. We potentially drive approximately 20-25 miles per day and it generally happens anywhere between 6 - 10 times per day. The dealer referenced above (Ed Morse in Delray Beach, FL) has admitted to seeing or replicating the code in the past during one of the prior visits. We have our next appointment scheduled for Monday, [[redacted]] to try and resolve this recurring issue as the dealer did not have any availability prior to this date. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

quarts of oil remaining. Required tow to the dealership. 3) We have received rear axle warning messages and heard beeping noises alerting of such on at least thirty (30) occasions. The dealer has not been able to diagnose what the issue is and says that the computer is not storing any codes. They have not attempted any repair after being taken in for service on three (3) separate occasions. 4) In the past few days, the vehicle has thrown many error codes on the dashboard display including the rear axle service, service transmission unable to shift, service driver assist system. 5) On Tuesday, October 15th, 2024 the vehicle again began throwing error codes. The engine failed to start and was towed to the dealer via GM Roadside. Required tow to the dealership. 6) A fuel pump part required replacement as fuel was not properly being delivered to the engine. Required tow to the dealership. Safey is at risk. We have three (3) children who regularly ride in the vehicle with us along with the safety of others on the road (especially sudden braking).