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Vehicle safety record

2020 Cadillac XT4 Problems, complaints & recalls

Owners have filed 18 complaints about the 2020 Cadillac XT4 with NHTSA, most often about the brakes (5) and the driver assistance (4). Those complaints describe 1 fire. It is covered by 5 recalls, the latest in November 2022 for the camera. For comparison, the 2019 has 22 and the 2021 has 12.

NHTSA data checked

DMore problems than a typical XT4 year, for its age

#135 most complained-about 2020 vehicle

Complaints
18
Recalls
5
Crashes
0
Fires
1
Injuries
0
Deaths
0

Most common 2020 Cadillac XT4 problems

Share of all 18 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.

2020 Cadillac XT4 recalls 5

Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do

Back over prevention: camera

22V86800010,199 vehicles affected

The problem
General Motors, LLC (GM) is recalling certain 2019-2020 Cadillac XT4 vehicles equipped with the optional Surround Vision feature. The video processing module (VPM) may lose communication with the rearview camera, causing a loss of the rearview camera image.
The risk
Failure of the rearview camera image to display can reduce the driver's rear visibility, increasing the risk of a crash.
The fix
Dealers will update the VPM software or replace the VPM, as necessary, free of charge. An interim owner notification letter informing owners of the safety defect was mailed January 17, 2023. Owner notification letters were mailed February 3, 2023. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222373320. .

Seat belts: critical fasteners

21V649000402 vehicles affected

The problem
General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.
The risk
An improperly secured seat belt retractor may not function properly in a crash, increasing the risk of injury.
The fix
Dealers will inspect and tighten the rear seat belt retractors, as necessary, free of charge. Owner notification letters were mailed on September 17, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020 and Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212333380.

Tires

21V11500033,838 vehicles affected

The problem
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
The risk
Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
The fix
GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.

Power train: automatic transmission

20V668000194,105 vehicles affected

The problem
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
The risk
Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
The fix
GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.

Service brakes

20V5880003,677 vehicles affected

The problem
General Motors LLC (GM) is recalling certain 2020 Chevrolet Corvette and Cadillac CT4, CT5 and XT4, 2021 Chevrolet Trailblazer, and 2020-2021 Buick Encore GX vehicles. Sensor connection contamination in the electronic brake boost system may cause an interruption of communication between the sensor and the brake boost system.
The risk
If communication with the sensor is interrupted, the electronic brake boost assist could be lost. Extra pedal force will be required to slow and stop the vehicle, increasing the risk of a crash.
The fix
GM will notify owners, and dealers will replace the electronic brake boost module, free of charge. The recall began December 9, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is A202307260.

What owners say

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18 complaints about the 2020 Cadillac XT4

Newest first, as filed with NHTSA by owners.

Other & unknown

A problem with something internal causing the hazard lights to come on when the car is not turned on. Repeated attempts to turn the hazard lights off don't work. They stay on and do not stop until the battery was totally dead. I don't know which systems are affected or trigger the hazard lights to come on. Aaa was summoned for battery service. Battery was replaced but the issue was not fixed.

Filed Incident Unknown or otherNHTSA 11768739
Brakes

Brakes feel squishy again, feels like it won't stop, vehicle leak, tpms light on

Filed Incident Unknown or other · Service brakesNHTSA 11748420
Fuel systemEngine & cooling

The contact owns a 2020 Cadillac XT4. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to Auto Zone, where it was diagnosed and determined that the EVAP pump (Evaporative Emissions System) was leaking. The vehicle was not taken to the dealer or to an independent mechanic. The vehicle was not repaired. Additionally, the contact noticed that the fuel mileage of the vehicle was fluctuating. The contact stated that the vehicle made an abnormal...

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sputtering sound and delayed starting while pressing the Push to Start button. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 56,400.

Filed Incident Fuel system, gasoline · EngineNHTSA 11701521
Electrical systemVisibility & wipers

Rear camera/360 camera works intermittently. Vehicle has been recalled for this exact problem and was taken to dealership for correction. Camera became inoperative again and a camera replacement was paid for out of pocket around early 2025. 6 months later, the issue has started again and camera is inoperative when reversing.

Filed Incident Electrical system · Visibility / wiperNHTSA 11690473
SuspensionBrakesDriver assistance

My abs & stability track system is malfunctioning which almost caused me to lose control of my vehicle. I heard there was a recall on the 2019 & 2020 braking system. I found that info online after doing a search

Filed Incident Suspension · Service brakes · Forward collision avoidanceNHTSA 11661746
Transmission & drivetrain

I was in slow traffic and my check engine light came on then the parking brake engaged. My car stopped and I could not disengage the parking brake so the car could shift gears. I turned my car off for several minutes. When I turned the car back on, the check engine light and parking brake turned off and I was able to shift gears again.

Filed Incident Power trainNHTSA 11651144
Driver assistance

The contact owns a 2020 Cadillac XT4. The contact stated that while driving at an undisclosed speed on the highway, the Forward Collision Avoidance feature indicated that there were pedestrians ahead on the road, but there were no pedestrians on the road. The contact stated that later, while pedestrians were present, the Forward Collision Avoidance feature failed to operate as designed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 73,000.

Filed Incident Forward collision avoidanceNHTSA 11651143
Driver assistance

The recall i have listed below is a safety issue regarding the vehicles inability to properly stop for pedestrians, objects, traffic, backing up due to camera / software failure. This was fixed in 2022 on my car per the recall. everything worked great until it started happening again 12/2024 and they replaced the module now at an expense to me. it seemed to work for about 1 month and Now its 3/2025 and i continue to have this issue intermittently keep happening and they can't seem to find the problem. It happened...

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in January, Feb, and March of this year. [[redacted]] - Cadillac XT4 rearview camera failures have caused a recall of more than 10,000 SUVs equipped with optional Surround Vision features. Recalled are 2019-2020 Cadillac XT4 vehicles with video processing modules (VPM) that may lose communication with the rearview cameras. This will cause the rearview camera image to fail. GM opened an investigation in August following backup camera failures in 2020 Cadillac XT4 SUVs. The automaker found increased warranty claims for camera failures on 2019 and 2020 XT4s. GM also received nearly 850 field reports between December 28, 2018, to September 19, 2022. According to General Motors, the problem with the video processing module is a software anomaly that allows the communication issues. A Cadillac XT4 driver may notice a problem if the backup camera image is replaced with a black or blue screen. Cadillac expects to mail XT4 recall letters January 9, 2022, and dealers will update the processing modules. In addition, the video processing modules will be replaced in 2019 Cadillac XT4 SUVs. Cadillac XT4 owners who want to learn more about the recall should call 800-458-8006 and ask about rearview camera image recall number N222373320. from this website: [[redacted]] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Incident Back over prevention · Forward collision avoidanceNHTSA 11649745
BrakesWheels & tiresEngine & cooling

The contact owns a 2020 Cadillac XT4. The contact stated while driving 30 MPH and depressing the brake pedal, the vehicle failed to respond as needed. Several unknown warning lights were illuminated on the instrument panel. The contact stated that after purchasing the vehicle, the vehicle started shaking abnormally while driving. The contact pulled over the right side of the road and turned off the vehicle. The contact was able to restart the vehicle after several minutes. The contact was that while at the...

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residence the vehicle was turned off and failed to restart. The vehicle was taken to Pep Boy and upon inspecting the vehicle the technician noticed oil was leaking from the brake master cylinder, the rear struts, and the shocks. The local dealer was contacted; however, the contact was informed that there were no recalls on the VIN for the failures. The contact stated that the failure persisted. The vehicle was towed to the dealer to be diagnosed and the contact was informed that the battery needed to be replaced and that the tire pressure was low. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 83,376.

Filed Incident Service brakes, hydraulic · Tires · EngineNHTSA 11648185
Electrical system

I have a Cadillac XT4 with 33K miles. Last week my battery was dead. As a senior citizen who is a widow it is important that I not be stuck in a situation where I cannot get my car started which is why I am diligent with my maintenance. After I finally got my car to the dealership where I was charged $425 for the battery I started to investigate other owners complaints of this nature. Based on simple Google searches, It appears that the XT4 has alot of battery problems. This puts the driver in a dangerous...

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situation. I called GM helpdesk who said that there is no recall at this time, but if there is one that I will be notified. Why wait? I know this may not seem like a huge safety problem to you like airbags etc, but the battery being dead with no prior indication puts people in a dangerous situation. I appreciate what your agency does and thank you for reading this

Filed Incident Electrical systemNHTSA 11637688
Acceleration & cruise controlDriver assistance

I have a 2020 cadillac xt4. When I first purchased the car in 2021, it already needed a new battery. Since owning the vehicle, I've had to change the battery two times already with 3 years. When I go to start the car (push start) sometimes the car wouldn't turn over or turn on and my dash board would illuminate stating service stabilitrak. Sometimes it would take like 5-8 tries before the car turned on. When it did turn on, my check engine light came on, I couldn't accelerate beyond 43 miles, my braking system was...

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not working and a lot of features on my car stopped working like the lane assistant didn't work, and neither did my cruise control, or emergency braking. Took it to O'Reilly and bought a new battery. Once I installed the new battery, the check engine light disappeared and the car started driving fine again.

Filed Incident Vehicle speed control · Unknown or other · Lane departureNHTSA 11629375
SuspensionBrakes

The contact owns a 2020 Cadillac XT4. The contact stated that while driving at an undisclosed speed, she heard an abnormal popping sound coming from an unknown location. Additionally, there was a screeching sound coming from the brakes. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear passenger's side shock absorber. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 25,000.

Filed Incident Suspension · Service brakes, hydraulicNHTSA 11576194
Other & unknown

During the two winter seasons I owned the Cadillac XT4 the Stabilitrack feature of the car malfunctioned every time it freezes outside and the check engine light came in. It was still under warranty and it was repaired last year at Foley Cadillac in Northbrook, IL and this year the light came on again warning of a malfunction of the same issue and I called to make an. Appointment to have it repaired again. I traded the vehicle off because of this issue. I felt it to be unsafe and it would soon be out of...

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warranty. Jay, the salesperson at Ziegler Buick that sold me the new Buick Envision told me that Cadillac XT 4s all have that issue and made reference to the fact is it a defect of purpose to keep customers paying to have it fixed every year. While this is here say, I am more inclined to believe it. The approximate date below is for this last episode and is approx. I don't remember the exact date.

Filed Incident Unknown or otherNHTSA 11566840
Other & unknown

RECALL for repair of Back UP Camera because it intermittently stops working. XT4 has been taken in TWICE for this recall January and February of 2023. The camera continues to intermittently stop working. This problem needs to be resolved in order for vehicle to operate safely.

Filed Incident Unknown or otherNHTSA 11533356
Airbags

On 03/16/2022 I was pulling away from my driveway on flat even pavement. As I accelerated the side curtain airbags malfunctioned and inflated.. there is no damage to the vehicle, and the report sent from onstage immediately following shows all information modules show no issues. We sent the vehicle to the dealership they have given us the run around for over a month and now say their finding doesn't merit fixing issue and I can transfer my claim from "faulty part" to warranty department "Only side curtain airbags deployed" both sides

Filed Incident Air bagsNHTSA 11463304
SteeringEngine & cooling

The wiring in the Cadillac is soy based and squirrels have ate the wires out of my engine three times. It makes the steering compromised and unsafe. The warning comes up drive with caution steering compromised. Not exact but you get the jest

Filed Incident Steering · EngineNHTSA 11449569
Engine & coolingFire

Cadilliac 2019 xt4 white in color brand new tires and rims ..Engine blew up while traveling to a party with my girlfriends outta town. It was really bad...But we still had a great time. We had it towed at no expense by a guy we met while on the interstate he helped us to safety and towed the broken cadillac to a repair shop for repair however the repair guy said it was unrepairable due to the damages that occurred. So I left it there outta town and we flew back home. So now I'm out a vehicle and the repair...

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shop's phone number is in disconnect and has no website. Can you please help me get my new cadillac back...It was the car I always wanted and now it's disappeared somewhere. No police report was done because the town had no police department listed in that town so we just got screwed over big time. Please help I now have no vehicle.*Dt*jb

Filed Incident EngineNHTSA 11377981
Brakes

Tl* the contact owns a 2020 cadillac xt4. The contact received notification of nhtsa campaign number: 20v588000 (service brakes) however, the part to do the recall repair was not yet available. The manufacturer was contacted and a case was filed. Additionally, the contact was referred to a local dealer where she was informed that she would receive a loaner vehicle. The contact took the vehicle to larson cadillac (6411 20th st e, fife, wa 98424) where she was provided a rental vehicle. The contact's vehicle remained in the possession of the dealer. The contact had not experienced a failure. Vin tool confirms parts not available.

Filed Incident Service brakesNHTSA 11376348

Cadillac XT4: every year compared

YearComplaintsRecallsCrashesFiresTop problemGrade
202312000Driver assistanceC
20224100BrakesA
202112110Fuel systemC
202018501BrakesD
201922310Engine & coolingD
All XT4 years

2020 Cadillac XT4 vs rivals

More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.

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Questions about the 2020 Cadillac XT4

Does the 2020 Cadillac XT4 have any recalls?

Yes - NHTSA lists 5 recalls for the 2020 Cadillac XT4: camera (November 2022); critical fasteners (August 2021); tires (February 2021); automatic transmission (October 2020) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.

What are the most common problems with the 2020 Cadillac XT4?

By the complaints owners filed with NHTSA, the most common problem areas are the brakes (5), driver assistance (4), engine & cooling (4).

How many complaints has the 2020 Cadillac XT4 had?

18 complaints have been filed with NHTSA, the first on November 25, 2020 and the latest on October 3, 2026. Of these, 0 describe a crash and 1 a fire, and together they report 0 injuries and 0 deaths.

Is the 2020 Cadillac XT4 a reliable vehicle?

Its Safety Index is 32 out of 100 (grade D: more problems than a typical Cadillac XT4 year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.

Which Cadillac XT4 years have the most complaints?
What should I do if my 2020 Cadillac XT4 has a problem?

If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data

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