- The problem
- Forest River, Inc. (Forest River) is recalling certain 2014 FR3, 2009 Forest River Encore, Sportscoach Elite, and Aurora, 2008-2009 Cruise Master, 2012-2015 Aviator, 2007-2014 Georgetown, 2007-2009 Legend, 2008-2012 Ridgeview, 2008-2014 Cross Country, 2010-2014 Coachmen Encounter, 2009-2014 Pathfinder, Solera, Mirada, Prism, and Pursuit motorhomes. The affected vehicles are equipped with certain Lippert-brand Coachstep Double and Triple Electric Steps. These steps use a bolt to attach the fan gear assembly to the steps. This bolt may fracture allowing the fan gear to disengage from the steps. As a result, the steps may not remain in the expected position and may be unstable.
- The risk
- Unstable entry and exit steps increase the risk of injury.
- The fix
- Forest River will notify owners and dealers will install a retainer bracket to reinforce the operating mechanism, free of charge. Forest River issued an interim notification to owners on January 7, 2016. The recall began on March 3, 2016. Owners may contact Forest River customer service number at 1-574-389-4600. Forest River's number for this recall is 51-11102015-0109. Or owners can contact Lippert Components at 1-574-537-8900.
Vehicle safety record
2014 Coachmen Encounter Problems, complaints & recalls
Owners have filed 1 complaint about the 2014 Coachmen Encounter with NHTSA, most often about the driver assistance (1) and the suspension (1). It is covered by 3 recalls, the latest in November 2015 for the recreational vehicle / trailer. For comparison, the 2013 has 0 and the 2015 has 0.
NHTSA data checked
CAbout as many problems as a typical Encounter year, for its age
#405 most complained-about 2014 vehicle
- Complaints
- 1
- Recalls
- 3
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2014 Coachmen Encounter problems
Share of all 1 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2014 Coachmen Encounter recalls 3
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Forest River, Inc., (Forest River) is recalling certain 2011-2016 Coachmen Pursuit, Mirada, and Encounter motorhomes manufactured from March 1, 2011, through September 11, 2015. In the affected vehicles, the trailer hitch attaching bolts and nuts may not have been properly tightened, allowing the hitch to detach during use.
- The risk
- If the trailer hitch partially or fully detaches from the motorhome while it is towing a vehicle, a loss of vehicle control could occur, increasing the risk of a crash.
- The fix
- Forest River will notify owners, and dealers will install a new fastener kit, free of charge. The recall began on October 9, 2015. Owners West of the Mississippi River may contact Forest River customer service at 1-574-825-8317. Owners East of the Mississippi River may contact Forest River customer service at 1-574-825-8305. Forest River's campaign number for this recall is 310-09112015-0086.
- The problem
- Forest River is recalling certain model year 2013-2014 Forest River models Blue Ridge, Cardinal, Cherokee, Columbus, EVO, Georgetown, Flagstaff, Forester, Lexington, Puma, Rockwood, Sabre, Salem, Sandpiper, Sandstorm, Sierra, Stealth, Sunseeker, Wildcat, Wildwood, Work and Play and XLR; Coachmen models Brookstone, Catalina, Chaparral, Concord, Encounter, Freedom Express, Freelander, Leprechaun, Mirada, Pursuit, and Sportcoach; Prime Time models Avenger, Crusader, Lacrosse, Saniber, and Tracer; Palomino model Maverick Truck Camper; Cargo Mate model Eliminator and Shasta models Revere, Phoenix recreational vehicles manufactured from February 13, 2013, through April 18, 2013. Due to a design change in the power awning motor assembly, the motor assembly screws may unknowingly shear.
- The risk
- If the motor assembly screws shear, it is possible that the awning can unfurl unexpectedly, either while the vehicle is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
- The fix
- Forest River will notify owners and Dometic staff will replace the affected motors with motors of a different design. The safety recall began on July 29, 2013. Owners may contact Forest River at 1-574-389-4600 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed.
What owners say
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1 complaints about the 2014 Coachmen Encounter
Newest first, as filed with NHTSA by owners.
Hydraulic leveling jacks continued going up and down making it unsafe to drive. Manufacturing company (lippert lci), refuses to repair under warranty or acknowledge defect. He problem has been ongoing since last september. This is a dangerous situation and since they are the largest manufactuer of this product an investigation is needed. Updated 1/16/15 *js
Coachmen Encounter: every year compared
All Encounter years2014 Coachmen Encounter vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2014 Coachmen Encounter | 1 | 3 | C | |
| 2014 Coachmen Freedom Express | 4 | 3 | D | Compare |
| 2014 Coachmen Pursuit | 3 | 4 | F | Compare |
| 2014 Coachmen Prism | 2 | 4 | C | Compare |
| 2014 Coachmen Apex | 2 | 1 | C | Compare |
| 2014 Coachmen Freelander | 1 | 3 | C | Compare |
| 2014 Coachmen Mirada | 1 | 4 | D | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2014 Coachmen Encounter
Does the 2014 Coachmen Encounter have any recalls?
Yes - NHTSA lists 3 recalls for the 2014 Coachmen Encounter: recreational vehicle / trailer (November 2015); trailer hitches (September 2015); equipment (May 2013). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2014 Coachmen Encounter?
By the complaints owners filed with NHTSA, the most common problem areas are the driver assistance (1), suspension (1).
How many complaints has the 2014 Coachmen Encounter had?
1 complaints have been filed with NHTSA, the first on June 14, 2014 and the latest on June 14, 2014. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2014 Coachmen Encounter a reliable vehicle?
Its Safety Index is 46 out of 100 (grade C: about as many problems as a typical Coachmen Encounter year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
What should I do if my 2014 Coachmen Encounter has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data