Check a vehicle VIN check Latest recalls Latest complaints Common problems Rankings Compare vehicles Recall roundups All makes Guides Share your experience
Theme

2013-2018 · 6 model years

Ford Cmax Hev Problems by year

Owners have filed 495 complaints about the Ford Cmax Hev across 6 model years, and it has 0 recalls. The 2013 has the most complaints once its age is allowed for (298), while 2016, 2018 have far fewer than a typical year. The most reported problem area is the electrical system, followed by the transmission & drivetrain.

Most complaints for its age2013298 complaints · 0 recallsSee the 2013
Complaints
495
Recalls
0
Crashes
30
Fires
12
Injuries
25
Deaths
0

Cmax Hev complaints by model year

Highlighted: the year with the most complaints for its age. Older vehicles have had more time to collect complaints - the Safety Index grade allows for that.

YearComplaintsRecallsCrashesFiresTop problemGrade
201810020AirbagsA
201722021Acceleration & cruise controlB
201614021Driver assistanceA
201545090Transmission & drivetrainD
2014106065Electrical systemF
2013298095Electrical systemF

Most common Cmax Hev problems

Latest Cmax Hev complaints

2013 Ford Cmax HevHybrid & EV battery

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The message "Stop Safely Now'" was displayed on the screen. The contact was able to pull to the side of the road. However, no cause for the failure was found. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the vehicle failed to accelerate as intended while...

Read the full complaint

depressing the accelerator pedal. The vehicle was taken to the dealer; however, no cause for the failure was found. The failure persisted. The vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The message "Stop Safely Now'" was displayed on the screen. The contact was able to coast to the side of the road. After waiting for several minutes, the contact was able to restart the vehicle. The vehicle functioned as intended. The vehicle was towed to the dealer; however, no cause for the failure was found. The contact stated that the failure first occurred three years ago, and the dealer diagnosed that it as a battery failure. The contact was unsure if the battery was replaced. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 107,000.

Filed Incident Hybrid propulsion systemNHTSA 11724213
2013 Ford Cmax HevElectrical system

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that on several occasions, while the vehicle was parked, it failed to start. The vehicle was jump-started on several occasions but needed to be towed occasionally. The vehicle was taken to an independent mechanic, where it was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The battery was replaced; however, the failure reoccurred. The vehicle was then taken to the dealer, but was not diagnosed. The...

Read the full complaint

dealer suggested that a waiver be signed for the battery replacement. The vehicle was repaired. The contact stated that the vehicle had experienced electrical failures. The instrument panel intermittently malfunctioned, and the turn signals failed to operate properly. The manufacturer was made aware of the failure. The approximate failure mileage was 36,463.

Filed Incident Electrical systemNHTSA 11719818
2013 Ford Cmax HevDriver assistance

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while in reverse, the rearview camera failed to display a rearview image, potentially compromising the back over prevention system. The vehicle returned to normal functionality, but the failure became a regular occurrence. The rearview camera warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V695000 (Back Over Prevention), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 230,000.

Filed Incident Back over preventionNHTSA 11695114
2013 Ford Cmax HevBody, doors & structureElectrical system

The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving approximately 15-20 MPH, the steering wheel was wobbly. The contact exited the highway immediately and was able to pull over to the side of the roadway. The contact then pulled into a parking lot and the vehicle was towed to the dealer, where it was diagnosed that the rear subframe was rusted, causing the control arms to separate. The dealer determined that the rear subframe and connecting parts needed to be replaced. Additionally, the...

Read the full complaint

dealer informed the contact that a high voltage wire was chewed on by rodents. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

Filed Incident Structure · Electrical systemNHTSA 11677787
2017 Ford Cmax HevWheels & tires

At night I noticed the indicator light came on for tire pressure drove to the next gas station to check it was flat tire I looked every where for the spare tire no luck.called dealer told me where to look. Then he checked something and said it came with a air pump under the passenger seat. I read the symbol of Instructions very confused and limited no use of car for days with ordering tire waiting for delivery and so on....

Filed Incident TiresNHTSA 11676305
2014 Ford Cmax HevDriver assistance

The contact owns a 2014 Ford C-Max Energi. The contact stated while attempting to reverse, the rear-view camera displayed a blank screen. Several unknown messages were displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for assistance. The vehicle was then taken to the dealer to be diagnosed and it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired; however, the contact stated that two computer...

Read the full complaint

modules were replaced. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case. The failure mileage was 110,700.

Filed Incident Back over preventionNHTSA 11675104

Questions about the Ford Cmax Hev

Which Ford Cmax Hev years have the most problems?

By the number of complaints owners filed with NHTSA: 2013 (298), 2014 (106), 2015 (45). Allowing for how long each has been on the road, the 2013 stands out most. Complaint counts also rise with sales, so compare years of the same model rather than different models.

Which Ford Cmax Hev years have the fewest complaints?

Among model years that have been on the road for at least three years, 2018, 2016, 2017 have the best Safety Index - the fewest complaints, crashes and recalls for their age compared with other Cmax Hev years. Always check the exact vehicle's recalls by VIN before you buy.

What are the most common Ford Cmax Hev problems?

Across every model year, owners report problems with the electrical system (146), transmission & drivetrain (87), steering (80) most often.

How many recalls does the Ford Cmax Hev have?

NHTSA lists no recalls for any Ford Cmax Hev model year on file.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

Owners helping owners

Know before you drive.

Every experience you share - good or bad - shows on that vehicle's page and helps the next owner and buyer. Two minutes, anonymous.

Share your experience