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Vehicle safety record

2002 Ford Escort Problems, complaints & recalls

Owners have filed 88 complaints about the 2002 Ford Escort with NHTSA, most often about the transmission & drivetrain (20) and the engine & cooling (16). Those complaints describe 7 crashes, 5 fires and 15 injuries. It is covered by 1 recall, the latest in July 2004 for the front. For comparison, the 2001 has 99 and the 2003 has 0.

NHTSA data checked

FFar more problems than a typical Escort year, for its age

#122 most complained-about 2002 vehicle

Complaints
88
Recalls
1
Crashes
7
Fires
5
Injuries
15
Deaths
0

Most common 2002 Ford Escort problems

Share of all 88 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.

2002 Ford Escort recalls 1

Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do

Seat belts: front

04E048000388 vehicles affected

The problem
Certain trw driver's side seat belts manufactured on december 6 and 9, 2002, for use as replacement equipment for 1997 ford escort 4-door and station wagon platform vehicles, ford's p/n f7cz54611b09aac. The seat belt assemblies exhibit a no-lock condition which does not comply with federal motor vehicle safety standard no. 209, Seat belt assemblies.
The risk
In the event of a crash, the restraint system may not provide adequate protection to the seat occupant, which may increase the risk of personal injury.
The fix
Trw will notify the customers who purchased the replacement seat belt assemblies free of charge. The recall began on august 27, 2004.

What owners say

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88 complaints about the 2002 Ford Escort

Newest first, as filed with NHTSA by owners. Page 1 of 4.

Acceleration & cruise controlBrakesCrash5 injuries

Tl* the contact owned a 2002 ford escort. While driving at an unknown speed, the contact's vehicle rear ended another vehicle. The driver of the contact's vehicle and four occupants in the other vehicle were injured. Medical attention was received. A police report was filed. The air bags deployed on impact. Prior to the crash, the vehicle accelerated while the brakes were being applied. The vehicle was towed and deemed a total loss. The failure mileage was 144,000.

Filed Incident Vehicle speed control · Service brakesNHTSA 10958928
Engine & cooling

2002 Ford escort. Consumer writes in regards to vehicle stopping and dying while driving *tgw the consumer stated the battery and alternator were replace three times, as well as other components. However, the stalling continued. No one has been able to determine the reason for the stalling. *Jb

Filed Incident Engine and engine coolingNHTSA 10435936
Suspension

2002 Ford windstar rear axle problem we were driving on 78e and were approximately 30 minutes before allentown. All of a sudden we heard a crack, smelled smoke, and heard metal scraping. The car started fishtailing and my husband virtually had no control of the car as the windstar repeatedly crossed 2 lanes and almost hit the middle barrier and then fishtailed toward the other side. Luckily there were no cars or trucks in front or in back of us and we were at a slight uphill. Finally, my husband was able to...

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gain control of the van and pull over to the small shoulder which was barely big enough to fit the van. We called 911 and aaa. While we waited on the side, we feared that we could get hit in the event that a truck or car swerved to the side. We were shocked to find out that the rear axle was cracked and the rear tires were caved in. My auto dealer gilboy in whitehall offered to tow and repair the problem, but only at my expense. Ford explained to me that there was no coverage for this situation because the vehicle is outside of warranty and there currently is no recall for this problem. Both gilboy and ford told me they were not aware of this problem with the rear axle. I had 3 children in the car, 2 of which were my own. This was the scariest moment of my life as I feared what potentially could happen. Luckily, someone from above was looking after us but I fear the next ford windstar owner may not be so lucky. Please do not wait for someone to get killed before taking action. Please have the problem corrected as soon as possible and alert all ford windstar owner of the serious potential risk. *Tr

Filed Incident SuspensionNHTSA 10346993
Transmission & drivetrain

We bought a new 2002 zx2, one month after we had it the transmission started slipping. Now the transmission won't shift into 3rd or 4th. We were told we need to rebuild ours.

Filed Incident Power trainNHTSA 10322930
Transmission & drivetrainBody, doors & structure

Re: 2002, ford zx2 we own a 2002 standard model ford zx2 that has only 35,500 miles on it. There are three notable problems: 1.The engine idles very roughly 2.The transmission shifts very hard 3.The front driver door has sagged and won?T close completely. All of these issues are the result of poor design and especially poor quality parts. This car, I say again, only has 35,500 miles on it and the problems have been apparent for some time. The car started vibrating almost from day one. The transmission...

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issue i?M told stems from the motor and transmission mounts problems. The door supports are too cheaply made to hold up the door. Our father took the car to the ford service department and was told that this was just a cheaply made car and to just deal with it. We did some research online and found numerous complaints about these issues. We see online that others have also had this response from ford dealers. We then decided to contact the ford customer service number (800-392-3673) and spoke with chris. Chris told us that though they recognized these problems they had as yet not escalated into a recall. Ford would therefore not be willing to assist in the repairs of our zx2. It is now our decision to file complaints about this issue and request that ford reconsider its decision. The car was bought from troy aikman ford. There is no help there since they are no longer in business. According to other complaints we've found these problems will eventually lead to transmission slippage and shifting problems which could lead to accidents. *Tr

Filed Incident Power train · StructureNHTSA 10292406
Brakes

Tl*the contact owns a 2002 ford escort. Whenever the brakes were applied, the contact would hear a grinding noise coming from the front of the vehicle. The vehicle was taken to the dealer and they replaced the front rotors and pads. The current and failure mileages were 7,367.

Filed Incident Service brakes, hydraulicNHTSA 10278977
BrakesAcceleration & cruise control

Abs and brake lights has continued to be on and cruise control has stopped working. *Tr

Filed Incident Service brakes, hydraulic · Vehicle speed controlNHTSA 10269673
SteeringElectrical system

We have a 2002 escort zx2 . The car was bought february 2002 . I have had some real problems with the tie -rods having to be replaced. But the problem now is the wiring to the tail lights. We have had a few problems with the fuse blowing and we replace it , then the light bulbs blow then we replace them . We had a mechanic look into the problem this time and he has found that the wiring harness and the reflector are melted. The problem is we have tail lights working with no brake lights or cruise control . Upon...

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the removal of the bulbs the bulbs had gotten so hot the light bulbs had holes in them but still worked as brake lights . This is a safety issue with young children in the rear seat closest to the electrical problem. *Tr

Filed Incident Steering · Electrical systemNHTSA 10266763
AirbagsFire1 injury

Tl*the contact owns a 2002 ford escort. While driving approximately 10 mph to make a left turn, both frontal air bags deployed without an impact or crash. The passenger sustained minor injuries. The windshield on the passenger side was shattered and the passenger compartment became engulfed with smoke. The vehicle was driven to the contact's residence and has not been driven since. The dealer has not been notified. The manufacturer stated that they would contact her by letter or phone within 15 days. The current and failure mileages were 59,890.

Filed Incident Air bagsNHTSA 10251511
Seats & seat belts

Tl*the contact owns a 2002 ford escort zx2. When the contact attempted to use the rear passenger side seat belt, she noticed that it would not extend outwards or retract to its normal position. The vehicle was taken to a local mechanic and the contact was informed that the seat belt retractor needed to be replaced. The vehicle has not been diagnosed by the dealer. Prior to the failure, the contact noticed that the seat belt was having minor retracting issues. The current and failure mileages were 79,350. Updated 02/02/09. *Lj updated 02/03/09. *Jb

Filed Incident Seat beltsNHTSA 10242795
Transmission & drivetrain

Car having started having a "pull" when accelerating from stop signs. The pull keeps getting worse and feels now like not switching gears properly on automatic transmission. Almost stops and bumps before continuing to next gear. Took to transmission center, there is nothing wrong with transmission. *Tr

Filed Incident Power trainNHTSA 10242289
Electrical systemVisibility & wipersBody, doors & structureEquipment & accessories

I have several issues, both back door windows have fallen off track and won't stay up. This happened in september of 07 and a few months later the second rear window did the same. I have to use clear packaging tape to hold them up. The key to the ignition will not turn unless I use something with a hard end and tap it several times. When the ignition problem first happened in september of 2006 I called ford road side service and they recommended tapping the key several times and said they had a growing complaint of...

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this. My trunk lock latch often gets stuck too. Jan of 2003 the radio shorts in and out, I never know if it's going to stay on. Lastly the passenger rear door look doesn't latch, I think this happened in late 2003 or early 2004. *Tr

Filed Incident Electrical system · Visibility · Latches / locks / linkages · EquipmentNHTSA 10235530
Electrical system

Tl*the contact owns a 2000 ford focus. For one month, the key didn't fit into the ignition and when it was in the ignition, it would not turn. Due to the failure, the vehicle will not start. As of march 16, 2008, the vehicle will no longer start. The vehicle will be towed to the dealer to be diagnosed. The current and failure mileages were 98,000.

Filed Incident Electrical systemNHTSA 10221489
Acceleration & cruise control

1) I noticed that my rpms were not returning to normal and my vehicle was unable to stop completely. 2) I own a 2002 ford explorer xls 4x4 with the sohc 4.0 Liter engine. The throttle cable stuck in the open position causing the engine to surge uncontrollably at approximately 5000 rpms. I had to turn off my ignition to avoid crashing the vehicle into nearby traffic. Ota has received reports of this problem, nhtsa action number: pe05037, but closed the case on november 2, 2005. This is a serious defect that...

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could have resulted in a serious crash. I believe that ota should issue a recall for this problem as it did for campaign #03v280000. 3) I will be contacting ford tomorrow to resolve this problem. My vehicle is currently not safe to drive. *Tr

Filed Incident Vehicle speed controlNHTSA 10215833
Steering

I put my key in, turned it on and went to shift in to drive and the shifter came right out of the steering column. The vehicle was in between gears.*Cn

Filed Incident SteeringNHTSA 10213396
Suspension

While driving my 2002 ford taurus I experienced the failure of both front coil springs which cut open like a can opener one front tires and damaged the other. I had to have both tires and springs replaced. If I was traveling more than 15 mph I fear I would not be here today.*Cn

Filed Incident SuspensionNHTSA 10213354
Airbags

2002 Explorer xlt purchased 1/03 with 37,995 miles. Now only 39,996 I am disabled and don't drive much. Had vehicle in due to warranty over 11/26/07 to check things over. When I picked up car air bag warning light flashing. Though it was due to their work because it stopped. Next time used vehicle light flashing then stayed on permanently. Took to dealership and they claim it throws a code #b2292, they also said a bulletin out from ford on this #tsb03-11-03 issued to all mechanics - that the pretensioner...

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safety harness both need to be replaced (defect). I advised them I will dispute this due to the fact they also stated ford may be doing a recall. I claim vehicle fine till they worked on it. Part comes in tomorrow, they say it should be ready in a few hours, and cost is around $295.. Plus taxes. Also had to have a rebuilt trany done last yr. On the air bag light - I read all these complaints and I am shocked that ford has not issued a recall. This is nuts. What is scary is all the fire reports. *Tr

Filed Incident Air bagsNHTSA 10210827
Wheels & tires

12/01/05, 03/08/07.11/19/07 Had to replace tie-rod ion my 2002 ford escort. Noticed thumping, took to mechanic. He said had I not brought it in, there could have been very serious consequences. This frequency of these incidents seems to indicate a serious and dangerous defect in this car. *Tr

Filed Incident WheelsNHTSA 10210686
Suspension1 injury

All four wheels bearings on a 2002 ford explorer with only 70,000 miles had to be replaced. One incident included a wheel falling off due to the failure of these bearings. *Tr

Filed Incident SuspensionNHTSA 10210279
Acceleration & cruise controlFire

Vehicle parked in parking lot at 9:30p.M. Sheriff woke us up 2:00 a.M. Banging on windows stating suv was on fire. 3 Other vehicles were damaged because of fire. I am blessed myself and my children were not in suv at that time. Also damaged parking area. *Tr

Filed Incident Vehicle speed controlNHTSA 10210236
Body, doors & structure

The fiberglass piece on the hatchback of the vehicle is constantly cracking and falling off while the vehicle is moving. This is a road and safety hazard, as my piece came off while driving 55mph. I am continuously seeing other explorers of the same model and year that have the same issue. Ford needs to take responsibility for their defective product and conduct a recall. Furthermore, this faulty piece is offered at a ford dealership for replacement at over $300! *Tr

Filed Incident StructureNHTSA 10208835
Transmission & drivetrain

Vehicle transmission failed at 75,000- we had taken the vehicle in 2 separate occasions the first year of ownership concerning the transmission but was advised nothing wrong. *Tr

Filed Incident Power trainNHTSA 10208790
Transmission & drivetrain

Beginning of 2006, I purchased my used 2002 ford explorer. Around 70,000 miles, about 9 months later, the roaring noise in the rear was unbearable. I put all new tires,i put all new brakes thinking this was causing the noise. Finally I went online to find the many, many complaints about the rear end noise. I called ford customer service and they said there was no recalls, even though there are many complaints on this issue, because it is not considered a safety issue. They suggested I have it diagnosed at a ford...

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dealership. On 10/20/07, I had this diagnosis done, and was told it was the rear axle differential and was advised not to drive, or drive as little as possible because it could cease up while driving, and can be a saftey issue if unit fails. The cost of this repair, parts and labor is about $1200. Is ford waiting for this to cease up, causing injuries or deaths before they deem it a saftey issue, and recall these vehicles for repair. I cannot afford to repair my vehicle at this time and need my vehicle. *Tr

Filed Incident Power trainNHTSA 10207612
Body, doors & structure

Door ajar light comes on randomly, turning on interior lights and locking and unlocking doors while driving. In addition to being distracting, it is particularly unsafe at night to suddenly have the interior lights come on and unable to keep doors locked. Ford says issue is a door sensor, but cannot tell which one is bad. This used to happen occasionally, now it happens at least every other day. *Tr

Filed Incident StructureNHTSA 10207592
SuspensionAirbags

I am an owner of a 2002 ford explorer 2wd. At the beginning of october the vehicle starting making a horrible noise. The loud noise was coming from the rear passenger wheel. Come to find out, this is a major wheel bearing issue. I have recently gotten online and discovered how many other people are also having the same issue. What can we do to get the ford company to be held responsible for this very dangerous defect in their product that you are supposed to trust not only your life but the lives of all your...

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passengers. How can companies continue to sell their unsafe vehicles to the public. It is enough to have to worry about getting my 1 year old to and from her nana's without having to worry about getting hit by someone, but to worry that any moment your vehicle can cause a major accident without you even being at fault because of faulty parts. Please, can someone with any kind of decency do something to get this company to recall every vehicle with faulty parts. Common sense would say it's the right thing to do. *Tr

Filed Incident Suspension · Air bagsNHTSA 10207380

Ford Escort: every year compared

YearComplaintsRecallsCrashesFiresTop problemGrade
20030100-A
200288175Transmission & drivetrainF
2001991155Engine & coolingF
20000200-B
19990200-B
19980100-A
All Escort years

2002 Ford Escort vs rivals

More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.

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Questions about the 2002 Ford Escort

Does the 2002 Ford Escort have any recalls?

Yes - NHTSA lists 1 recall for the 2002 Ford Escort: front (July 2004). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.

What are the most common problems with the 2002 Ford Escort?

By the complaints owners filed with NHTSA, the most common problem areas are the transmission & drivetrain (20), engine & cooling (16), suspension (14).

How many complaints has the 2002 Ford Escort had?

88 complaints have been filed with NHTSA, the first on July 10, 2001 and the latest on March 6, 2017. Of these, 7 describe a crash and 5 a fire, and together they report 15 injuries and 0 deaths.

Is the 2002 Ford Escort a reliable vehicle?

Its Safety Index is 2 out of 100 (grade F: far more problems than a typical Ford Escort year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.

Which Ford Escort years have the most complaints?
What should I do if my 2002 Ford Escort has a problem?

If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data

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