I bought a 2023 Kia K5 GT vehicle as a CERTIFIED PREOWNED from Rick Case KIA Sunrise, FL. I paid $30,000.00 + an extended warranty for about $4,000.00, traded in my vehicle (for $9,000.00) and put a down payment of $5,000.00. Within two days of buying the vehicle in April of 2025 my car was back at the dealership in the service department for transmission issues. My vehicle has had 4 total transmissions and it is 3 years old (original transmission, 3 replacement transmissions). SHOCKER - it is STILL having...
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transmission problems. I have NEVER had a good drive in this vehicle. I filed a request for a buy back with Kia Customer Care and they told me I did not meet the requirements. My car has been in the dealerships service centers 9 times due to transmission issues that continue arrising since I bought the vehicle about a year and a half ago. Kia Customer Care stated the only option was to open a "tech line" with Kia from the dealership directly so again I dropped my car off for over a week and they could not replicate the issue to start the tech line. I took a 45 minute test drive with the manager and duplicated it twice but the manager stated they could not feel it and sent me home with my vehicle. The vehicle stops accelerating all together in the middle of traffic, shudders when trying to speed up, sounds like and feels like the entire engine is going to drop out of the car to the floor. You can feel the gears slip. Even though it is more infrequent now, it still happens and I am afraid to drive my car.