- The problem
- PACCAR Incorporated (PACCAR) is recalling certain 2018-2020 Kenworth T270, T370, T440, T470, T660, T680, T880, T800, W900, W990; and 2018-2020 Peterbilt 330, 337, 348, 365, 367, 389, 520, 567, and 579 vehicles. The Dana D-Series axle steer arm fasteners that attach the steering arm to the steering knuckle may fail.
- The risk
- Fastener failure can result in a loss of steering control, increasing the risk of a crash or injury.
- The fix
- Dealers will replace and torque the steer arm fasteners, at no charge. Owner notification letters were mailed November 8, 2022. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall are 22 PBB and 22 KWB.
Vehicle safety record
2020 Peterbilt 365 Problems, complaints & recalls
Owners have filed 1 complaint about the 2020 Peterbilt 365 with NHTSA, most often about the engine & cooling (1). It is covered by 4 recalls, the latest in April 2022 for the critical fasteners. For comparison, the 2019 has 0 and the 2021 has 0.
NHTSA data checked
CAbout as many problems as a typical 365 year, for its age
#347 most complained-about 2020 vehicle
- Complaints
- 1
- Recalls
- 4
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2020 Peterbilt 365 problems
Share of all 1 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2020 Peterbilt 365 recalls 4
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- PACCAR Incorporated (PACCAR) is recalling certain 2018-2021 Peterbilt 337, 348, 365, 367, 520, 567, Kenworth T270, T370, T440, T470, T800 and T880 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
- The risk
- A fuel leak in the presence of an ignition source increases the risk of a fire.
- The fix
- Dealers will inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Owners may contact PACCAR customer service at 1-425-828-5888 (Kenworth) or 1-940-591-4220 (Peterbilt). PACCAR's numbers for this recall are 21KWC and 21PBD.
- The problem
- PACCAR Incorporated (PACCAR) is recalling certain 2020-2021 Peterbilt 348, 365, 367, 389, 520, 567 and Kenworth T800, T880, W900, W990 vehicles equipped with Watson and Chalin steerable lift axle suspension systems (model SL2065). The axles may have lower rear pivot bolts that are not long enough to sufficiently engage the locking feature of the corresponding nuts.
- The risk
- The short screws can cause the hardware to separate from the suspension system and become road hazards, increasing the risk of a crash and/or injury.
- The fix
- PACCAR will notify owners, and dealers will inspect suspect chassis and replace the pivot bolts, as necessary, free of charge. The recall began September 29, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall is 20PBE and 20KWC.
- The problem
- PACCAR Incorporated (PACCAR) is recalling certain 2015-2020 Peterbilt 365, 389, 567, and 579 vehicles equipped with a left-hand under hood jumper terminal (option code 2539410). The positive battery jumper terminal cable may be too long, allowing it to chafe against the left front suspension spring and result in an electrical short circuit.
- The risk
- An electrical short circuit can increase the risk of a fire.
- The fix
- PACCAR will notify owners, and dealers will inspect the battery jumper terminal cables, and replace them as necessary, free of charge. The recall began April 30, 2020. Owners may contact PACCAR customer service at 1-940-591-4220. PACCAR's number for this recall is 20PBA.
What owners say
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1 complaints about the 2020 Peterbilt 365
Newest first, as filed with NHTSA by owners.
The engine aftertreatment def fluid sensor in the def tank fails - setting a stop engine error code that shuts the truck down, resulting in an inoperatable vehicle on the road. Only way to move the truck is with a wrecker. Danger to driver and surrounding vehicles. Part has a known defect and is in allotment mode through dealers.
Peterbilt 365: every year compared
All 365 years2020 Peterbilt 365 vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2020 Peterbilt 365 | 1 | 4 | C | |
| 2020 Peterbilt 520 | 3 | 12 | F | Compare |
| 2020 Peterbilt 579 | 2 | 6 | C | Compare |
| 2020 Peterbilt 330 | 1 | 1 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2020 Peterbilt 365
Does the 2020 Peterbilt 365 have any recalls?
Yes - NHTSA lists 4 recalls for the 2020 Peterbilt 365: critical fasteners (April 2022); fuel rail (May 2021); axle assembly (August 2020); cables (March 2020). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2020 Peterbilt 365?
By the complaints owners filed with NHTSA, the most common problem areas are the engine & cooling (1).
How many complaints has the 2020 Peterbilt 365 had?
1 complaints have been filed with NHTSA, the first on June 23, 2021 and the latest on June 23, 2021. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2020 Peterbilt 365 a reliable vehicle?
Its Safety Index is 57 out of 100 (grade C: about as many problems as a typical Peterbilt 365 year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
What should I do if my 2020 Peterbilt 365 has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data