The DPF system failed prematurely at 68k. My truck as working fine with zero problems until I took it in for the Y43 safety recall July 2025. the dealership performed the software update without verifying if parts were in stock first. They took the part (dpf module) off a used truck from the lot and installed it on mine without asking me first. They told me they would call me when the parts became available. They never called so I took it in for a battery issue were the batteries were overheating and dying. I asked...
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that they replace the used part and look into the fried battery issue. Knowing how this dealership operates I went ahead and marked the old part with nail polish. when I was called to pick up my truck I met with the GM and he assured me everything was taken care of and the new DPF Module was replaced. I got under my truck and the used part as still there. The GMs face went pale and couldn't believe that they had lied. He asked that I leave it so he could make things right. They replaced the DPF module and the batteries. I met with the service manager and he took full responsibility for the lies and theft. ( I have the conversation recorded). I went back a few days later to ask why my truck kept doing Regens like every 3 days and they informed me it was normal. fast forward to July 2006 same issues batteries fried and died then the DPF notification came up saying "DEF Filter Full Power Reduced See Dealer". I take it back to the same dealership and they informed me my DPF filter is full and I must pay 3800 out of pocket because the recall didn't cover it and neither does the extended warranty. I asked them how is it possible for my DPF filter to be full if all the REGENS are performed and the message will NOT clear until the region is complete. my filter never showed it was getting full and it never surpassed the 40 percent full and its impossible for it to be full from one day to the other. I took it to another dodge and stellantis refused to fix it.