The problem
Vehicle description: heavy duty trucks built with dual leaf spring type air ride suspensions and vehicles built with single leaf spring type air ride suspensions. Rear suspension springs can fracture through the center bolt hole after vehicle assembly.
The risk
If undetected, the rear end of the spring could separate from the vehicle causing a hazardous road debris situation.
The fix
For vehicles equipped with single leaf springs, dealers will remove and replace all springs. For vehicles equipped with dual leaf springs, dealers will inspect for cracked springs and replace if cracked.
Contacts
Owner notification began august 7, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact freightliner at 1-800-547-0712. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Freightliner dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V081000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.